Field Scheduler

• Proactively plan the following weeks workload for the Techs you’re responsible for.

• Upload jobs to the JobLogic system and other systems as appropriate.

• Reactive planning – ensure any issues, missed calls, complaints etc. are resolved as fast as possible.

• Hit your SLAs for customer complaints and issues, and communicate quickly with all stakeholders regarding the solution and time-frames for delivering this.

• Track overdue and missed visits each day, and ensure these are planned back in as a priority.

• Work closely with the team at all levels to efficiently deliver an excellent standard of customer service and care.

• Be the first contact for Technicians who feel they need to miss a call or who have an issue they can’t resolve immediately on-site. Find immediate solutions where possible, and plan in a visit to resolve the problem if it can’t be fixed immediately.

• Take a proactive approach to round optimisation, and if a round isn’t working or could be more efficient work with the team to improve it.

• Take responsibility for ensuring Pronett and Lineker sites within your remit are maintained prior to each months deadline.

• Provide cover and support to other members of the Contract Admin team if required.

• Strong IT and keyboard skills.

• A logical, data-driven approach to problem solving and planning.

• Ability to juggle multiple tasks and priorities without getting fazed.

• Good people and communication skills.

• Able to withstand pressure and push-back from Technicians, and keep them to plan.

• Strong geographical awareness including towns/cities and road networks.

• Prior experience in route planning and reactive scheduling are a must.

• Passionate about achieving efficiency and maximising output.

• Driven to deliver an excellent customer service.

We're a family-owned business that are growing rapidly. We provide interior and exterior planting to a wide range of clients in the B2B space, including working with design and build companies, fitout contractors and architects through to dealing directly with the user-occupiers of a space. Our core market is office/workspaces, hotels, and restaurants in England.

We have a great team of people and a strong culture and drive to succeed. We're ambitious, striving to be the best planting company in the UK, and growing quickly. It's an exciting time to join the team!